FAQ

You can shop online by either placing an order in various marketplace site or directly from our website - https://mynatureleague.com

During the payment process you will be given a confirmation that your card has been successfully processed. You will also be given an order confirmation ID through a message and an email from Nature League.

You can check your order status with the help of your Order confirmation ID by either dropping us an email @ feedback@mynatureleague.com or you can call or customer service team @ +91-9830050871

We do not store credit card information on our website. Your credit card information is safe with our payment solution providers – Razor Pay.

We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. If you place an order for an item which is not in stock, we will inform you through an email and will mention you about the out of stock item and the delay on the Product delivery.

We make every effort to process your order as quickly as possible. We usually require 1 - 2 working days to dispatch your order.

Presently, we are shipping only in India and will very soon start shipping internationally as well. If we are not providing shipment to a country which we are not currently servicing, please contact us feedback@mynatureleague.com to inquire if we can ship to your location.

All Nature League orders are shipped door to door, via Ship Rocket and IndiaPost courier services from our warehouse in Kolkata, India to your provided shipping address.

No. We aim to keep every item on our website in stock. If there is an item which you purchase and then we realize this item is not available, we will promptly inform you within 2 working days of your purchase and fully refund your money for the out of stock item.

Yes. Because we do not process backorders, whatever is in stock will be shipped together.

We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.

Yes. Since we offer door to door deliveries through our shipping partners therefore you must include full address details including a street address for the shipping address.

You can track your order with your tracking confirmation ID or you can contact our helpdesk through email @ feedback@mynatureleague.com or you can call/whatsapp us @ +91-9830050871. If you do not have a tracking number or delivery confirmation number, please contact us. If you are not sure whether your order has shipped yet, you can check the status of your recent orders by contacting us anytime.

Once we receive your order, we take approximately 2 working days to process your order before handing it over to the shipping company. If you would like to change your shipping address for an order which you have already placed, we will try to accommodate your requests within 24 hours of your placing an order for which you can contact us at our helpdesk email @ feedback@mynatureleague.com or you can call/whatsapp us @ +91-9830050871. Please contact us via email or phone and then also Email or WhatsApp us the Address with your requested change and we will send you an email or whatsapp reply to confirm if we were able to make the change. If we have already handed your order over to the shipping company, then we are unable to make any shipping address changes. Please note that we will not be able to change the address of an order placed for India delivery from one state to other state since the pricing for India in every state may be different.

We accept all COD, Netbanking, online payments through MasterCard, VISA, American Express, and Citibank Maestro Debit Cards (an online real-time authorization is done through the Razor Pay (Payment Gateway).

Your credit card will be charged at the time of placing your order through our secured Razor Pay payment gateway. (an online real-time authorization is done through the Payment Gateway).

Please email us @ feedback@mynatureleague.com or you can call/whatsapp us @ +91-9830050871

No, we will not share your information with others. For more details, please read our Privacy Policy.

Yes. You can call-in at the number (+91-9830050871) for placing orders. Please follow the steps in the online checkout process on the website.

If you have any problems or concerns about your order, please email us at feedback@mynatureleague.com or call/whatsapp us @ +91-9830050871

You can modify your order at any time during the shopping process by editing / modifying your shopping cart. Once you confirm payment for the items in your shopping cart, the order is considered as final and cannot be modified.

Once you confirm payment of your order, your order cannot be changed or cancelled. You will need to contact us through email @ feedback@mynatureleague.com or you can call/whatsapp us @ +91-9830050871 within 2 - 3 hours of placing your order for us to be able to confirm this cancellation. In case we have already processed your order, you will be advised that the cancellation is not possible. As we aim to maintain quick turnaround times on our order processing, dispatch and deliveries, we may not be able to support your request unless it is received within the stipulated time frame. Cancellations are solely at the discretion of Nature League.

All credits will be issued only to the credit/debit card used for making the original purchase. Once we receive your returned item(s) we will issue your credit and send you an email confirmation. Please allow one billing cycle for the credit to appear on your credit/debit card statement. Click here to know more on Refunds Policy.

In order to exchange an item, you need to go through the returns process as described above. We will refund your credit/debit card once we receive the returned merchandise. You must place a new order for the replacements you would like.

Presently, we do not offer these service

Presently no, a gift message cannot be included with your order.

Yes, we have a gifting product package.